Many of the automatic phone software on the market today were designed to increase business productivity and profitability. With the volume of calls businesses deal with on a daily basis today automating a portion of those calls relieves employees and allows them the time and opportunity to work on their other responsibilities. Here are some of the new phone software available on the market today.
First there is the AgentDialer, which is a high-tech predictive dialer. This predictive dialer requires no additional hardware to function properly. All of the calls made with the predictive dialer are made through Skype, which has millions of users. This is stand alone software, which is user friendly, adaptable and inexpensive. To allow your agents to work in remote location all that is necessary is a broadband Internet connection for the agent. When the dialer makes a phone call and the answering machine or voice mail answers, it will automatically leave a message. If the call is answered by a live person, the dialer will immediately transfer the call to a live agent. The dialer will filter out all the unproductive calls, leaving the agent to focus on conversations with real people.
The IVR Studio is software designed to handle all inbound and outbound calls. IVR is short for Interactive Voice Response. The software is easy to install, inexpensive to own and operate and provides you with a point and click flow design. The software will gather information from the caller and then transfer the caller to the best agent to handle the caller's issue. This software will work even when you are not. It enables your customers to get information they need 24 hours a day, 7 days a week. It will even transfer calls to your cell phone. The software uses Skype or a voice modem to accomplish its function … The software ensures a professional and interactive communication with your customers for a quicker resolution of their issues.
The Telephony CRM is customer relationship management software, which also works with Skype or VoIP. It is specifically designed to manage all telephone conversations with your customers. The software allows you to create a clear profile of your customers in order for you to be more productive and more profitable. This software is user friendly, automatic and inexpensive to own and operate. All inbound calls made from a phone with caller ID will automatically saved. This allows the software to automatically bring up the customer information when the caller calls back. It also allows your agent quick and easy access to customer information on any inbound or outbound calls.
These are just a few of the new automatic phone software available. Some of these may work for you and your business and some may not. You will find several websites on the Internet with this software. To increase the production of you business visit one of these places to find the software that will work best for your business.